Our Commitment to Protecting Your Privacy
At mytour, we value the trust you place in us when sharing your personal information. This privacy notice explains how we collect, use, and protect your data, as well as your rights and options for controlling how we use it.
Who We Are
Mytour is a trading name of Company BOUSSELA AL-RAHLAT To organize tourist trips. As the Data Controller, we are committed to handling your personal data with care and transparency.
Contacting Us
If you have any questions or concerns about our privacy practices, please don’t hesitate to reach out to us using the following contact details:
- Email: [email protected]
- Out Contact Us form
The Data We Collect
We collect personal data when you interact with us, including:
- Online forms and website visits
- Service requests and communications
- Third-party partners
The types of data we may collect include:
- Identity information (name, DOB, etc.)
- Contact details (email, phone number, address, etc.)
- Financial information (bank account, credit card, etc.)
How We Use Your Data
We use your personal data for various purposes, including:
- Providing information and services
- Managing bookings and requests
- Marketing and promoting our products and services
- Conducting research and feedback
- Complying with legal and regulatory obligations
Sharing Your Data
We share your personal data with:
- Our service partners such as Hotels, Parks, Tour Operators.
- Payment Gateways (for Payment processing)
- Tax and regulatory authorities
- Government agencies
- Law enforcement agencies
International Data Transfers
If we transfer your personal data outside the Kingdom of Saudi Arabia, we ensure that suitable protection is maintained by implementing appropriate safeguards in accordance with the Saudi Personal Data Protection Law (PDPL).
Data Retention
We retain personal data for as long as necessary for the purposes described above, as well as to meet our legal or regulatory obligations in accordance with the Saudi Personal Data Protection Law (PDPL).
Your Rights
You have the right to:
- Be informed about our processing activities
- Withdraw consent at any time
- Request access to your personal data
- Correct or rectify inaccurate or incomplete data
- Request erasing your personal data (subject to specific legal exceptions)
Please contact us to exercise these rights or if you have any questions or concerns about our privacy practices.
Raising a Complaint
If you’re unhappy with how we’re handling your personal data, you can submit a complaint to us directly. If you’re not satisfied with our response, you can also contact the Saudi Data and AI Authority via the National Data Governance Platform.
