You can easily book a tour or activity through our website. Simply browse our offerings, select your desired tours and activities, and follow the booking instructions. You may also contact our customer support for assistance.
What payment methods do you accept?
Soon, we will be accepting various payment methods, including Apple Pay, credit cards, and Mada cards. All payment transactions are secure and encrypted. Only bank transfer is available at the moment
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking. However, some tours and service are not refundable, please refer to our cancellation policy for additional information including details on any applicable fees or deadlines.
How does the airport pickup/drop-off service work?
Our airport pickup/drop-off service is designed for your convenience. Upon booking, you will receive confirmation and detailed instructions. Our driver will meet you at the designated area with a sign bearing your preferred name.
What if my flight is delayed?
If your flight is delayed, please inform us as soon as possible. Our drivers monitor flight schedules and will adjust accordingly to ensure you are picked up on time.
Are the tours guided?
Yes, most of our tours include a knowledgeable guide who will provide insights and information about the locations and activities. The tour description will show if it includes a tour guide or not.
What should I bring for the tours?
We recommend bringing comfortable clothing, sunscreen, a hat, swimwear (for water activities), and a camera to capture your experiences.
Are there any age restrictions for the activities?
Some activities may have age restrictions for safety reasons. Please check the specific tour details or contact us for more information.
Do you provide transportation for tours?
Yes, some of our tours include transportation to and from the activity locations, ensuring a hassle-free experience for our guests. Please check the specific tour details or contact us for more information.
What is included in the honeymoon packages?
Our honeymoon packages usually offer a romantic experience that may include airport pickup with private car, flowers, VIP 5 Stars accommodation, and guided tours tailored for couples. However, please check the specific honeymoon package details or contact us for more information.
Are hotel reservations included in the tours?
Hotel reservations are available on-demand. You may contact us and our customer service can arrange the accommodation for you.
What if I have a medical condition?
If you have a medical condition that may affect your participation in activities, we kindly recommend consulting your doctor for appropriate guidance. Please note that we are not responsible for any health issues that may arise during your participation.
How can I contact customer support?
You can reach our customer support team via email, WhatsApp, or through the contact form on our website. We are here to assist you with any questions or concerns you may have.
Can I leave feedback about my experience?
Absolutely! We welcome your feedback and encourage you to share your experiences with us. Your insights help us improve our services.
